Crisis Communication is your first line of defence for protecting a business reputation that has been years or decades in the making.

It’s never too early to prepare for a business crisis – and never too soon to start identifying and managing the risk issues that could blow up into a crisis. True, you can’t stop a crisis from occurring, but you can get a good head start by preparing — for the risks, and to be able to react quickly, efficiently and transparently no matter what the eventuality. Remember, the goal is not to prevent the crisis from occurring but to prevent it from getting out of control.  That’s the key to containing the damage and minimising the fallout.

• Crisis Communication is about proactively identifying all of the issues that could become crises and then dealing with the communication aspects of each one sensibly and methodically.
• It involves getting a clear, credible and consistent message to your stakeholders directly and, where necessary, through the media. Remember, the media have a job to do for their own audience but we will help you to work with and through them to get your message across.
• It helps to ensure your reputation is enhanced rather than diminished in the eyes of both.

Our Crisis Communication skills and services include:

• Audits
• Plans
• Policies
• Messaging
• Crisis Teams
• Crisis Counsel
• Crisis Management Speeches
• Crisis Management Press Conferences
• 24/7 Media Support
• Executive Training
• Reputation Repair

We will be at your side 24/7 for the duration of any crisis, getting you back in control of the situation, helping you to protect your business and restore its reputation.

We have successfully handled a number of crisis communications situations, including:

• Preventing a ‘run’ on shareholder deposits at a Credit Union.
• Presenting the case for a Scientific Research Centre threatened with closure.

Crises are part and part of business life yet the daily news flow provides an ‘embarrassment of riches’ to prove that companies still get caught off-guard. Planning is vital for restoring stability, ensuring survival, and getting a clear, credible message to the public and the media. With our crisis preparation, crisis survival and reputation management, you’ll be in complete control.